Activating your Returna tag is easy. Simply follow the instructions on our Register a Tag page.
When someone finds your item, they simply text your unique code to our number and we open up a private sms chat between you and the finder. Neither of you see the other persons number, and you only share it if and when you are ready to facilitate the return.
We offer a satisfaction guarantee. If you are not satisfied with your purchase for any reason, you can return it for a full refund or exchange.
Shipping times and costs depend on your location and the shipping method you choose at checkout.
We offer free standard shipping (3-5 business days) and a paid express option (1-3 business days). These times may be longer for regional areas and orders outside of Australia.
You can contact our customer support team by emailing hello@returna.co or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
Yes we do wholesale, custom branded and other types of collaborations with customers. Use our contact form or email us at hello@returna.co to discuss.
Still have a question? contact us and we will get back to you.
